You may change details of your order or cancel your order within 1 hour following your purchase by emailing firstname.lastname@example.org. We strive to ship orders swiftly and efficiently; once placed, orders are immediately transferred to our shop. Accordingly, we may be unable to cancel orders more than 1 hour after an order is placed. Items may be returned or exchanged in accordance with our 30 Day Return Policy. Please contact us at email@example.com for more information.
Cancellations will be processed within 7 days – minus credit card processing fees.
If you’re looking to return or exchange your order, we’re here to help! We offer returns or exchanges within 30 days of receiving your order.
Please read and understand the following policies & then initiate a return using the form below.
Items that are discounted or on sale are not eligible for return.
Return requests can be made within 30 days of the purchase date. After that, we can no longer accept returns.
Returns are subject to a 10% restocking fee, applicable credit card processing fees and return shipping costs. To avoid the restocking fee, we recommend choosing an exchange.
Original packaging must be complete – including all parts, paperwork & packing materials. Returns must have no visible signs of use or damage. All shipments will be covered by insurance. So if there is any damage to the package, please see our Shipping & Insurance Policy.
Refunds go to the original payment method.
Items that are discounted or on sale are not eligible for exchange.
Exchange requests can be made within 30 days of the purchase date. After that, we can no longer accept exchanges.
An exchange can be redeemed for a replacement product or another product of same value. In the case of manufacturer defects (incl. broken or missing parts), item will be replaced by Titan DIY Kits at no additional charge to the customer. If a customer wishes to exchange an item for a product of same value, the customer pays shipping costs.
Original packaging must be complete including all parts, paperwork & packing materials. Exchanges must have no visible signs of use or damage. All shipments will be covered by insurance. So if there is any damage to the package, please see our Shipping & Insurance Policy.
* Natural flaws in the wood is not a manufacturer defect.
* All DIY products come unfinished.
All sale and discounted items are final sale – no returns or exchanges for these items.
To initiate a return or exchange, please use the form below.
If you have any questions or concerns regarding Returns & Exchanges, please feel free to contact us at the following email or telephone number.
Telephone Number: (303) 975-6492